CUSTOMER SUPPORT
Expert support.
Whenever you need it.
Get help with product selection, use guidance, device registration, and after-sales service.
CELLTHCARE CARE DESK
Customer support
From initial product research to ongoing support,
choose the service you need and contact us directly.
01
PRODUCT CONSULTATION
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Product & purchase inquiry
Tell us which products interest you and where they will be used. We will guide you through selection and purchasing.
02
PRODUCT SUPPORT
Request support ↗
Product support & service
Provide the model, serial number, and issue. Our team will review it and explain the support process.
03
DEVICE REGISTRATION
Registration information ↗
Device Registration
Register purchased devices and manage the information needed for support.
04
QUESTIONS & ANSWERS
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Questions & answers
Ask about our products and services and review our team’s response.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Which device should I choose?
First consider the treatment area, setting, frequency, and programs you need. Compare specifications in the product lineup, then contact us for help choosing a model.
Where can I find pricing and purchase terms?
Supply terms may vary by product and transaction type. Tell us which product and quantity you need, and we will confirm availability and terms.
Is product training available?
Tell us the model you want training for and whether you already own it. Our team will confirm the usage guidance and training materials required.
What do I need to register a device?
Have the product name, model, serial number, and place of purchase ready. After signing in, you can submit the details through device registration.
How do I request support for a device issue?
Include the model, serial number, symptoms, and when the issue occurred in your support request. Do not disassemble the device; follow the guidance of our support team.
I need a product manual or certification document.
Start with the product information in Resources. For detailed manuals and international distribution documents, tell us the model, required document, and intended use.